biruLegal Notice

Service availability and jurisdiction restrictions on biru

We do not offer our services in jurisdictions where online wagering, gaming, or sports betting is prohibited by local law. Our platform is available only where applicable legal frameworks permit such services to operate. Users are responsible for verifying that their access and use of biru comply with the laws of their own jurisdiction.

biru operates across several payment and betting categories—football sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All services are jurisdiction-restricted and available only where lawful.

User eligibility and account creation on biru

To create an account on biru, you must be of legal age to participate in gaming in your jurisdiction (typically 18 or 21, depending on local law). You must provide accurate identity information during registration. When you apply for your first withdrawal, we require identity verification via a government-issued photo ID (national ID, passport, or driver's license). This verification protects you and our platform against fraud and money-laundering risks.

By registering, you represent and warrant that: (i) you are of legal age in your jurisdiction; (ii) your use of biru is lawful under your local laws; (iii) you are not prohibited from accessing gaming or betting platforms by any local authority; and (iv) all information you provide is accurate and truthful. If any of these conditions is not met, you must not use biru and should contact our support team to discuss your situation.

Our data protection and privacy commitments on biru

All data transmitted between your device and biru's servers is encrypted using industry-standard SSL/TLS protocols. Your account password is hashed and never stored in plain text. Payment information is processed through secure payment gateways and is not stored on our servers. We comply with applicable data-protection laws and do not sell, share, or disclose your personal information to third parties without your explicit consent, except where required by law or to prevent fraud.

For full details on how we collect, use, and protect your data, see our Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements. To exercise these rights or to report a data-protection concern, contact our support team through the Help Centre in your account menu or via email.

Account security and user responsibility on biru

You are responsible for maintaining the confidentiality of your biru account credentials (email/phone and password). Do not share your password or allow others to access your account. If you believe your account has been compromised, change your password immediately and contact our support team. We are not responsible for unauthorised activity on your account if you have failed to protect your credentials.

You agree not to use biru for illegal purposes, including money laundering, fraud, or circumventing sanctions. We monitor accounts for suspicious activity and reserve the right to suspend or close your account if we detect breaches of our terms or applicable law. Account suspensions are subject to appeal through our support team; contact the Help Centre for assistance.

Payment methods and withdrawal procedures on biru

biru accepts eight Indonesian payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. All transactions are in Indonesian Rupiah (IDR). We process deposits and withdrawals only through these methods and in supported jurisdictions. Withdrawals are subject to identity verification and are returned to the same payment method used for the original deposit.

Deposits carry no fees. Withdrawals carry no fees and typically clear within one to two business days for bank transfers or within minutes to one hour for e-wallets. During high-traffic periods (Liga 1 season, Idul Fitri holidays, major esports tournaments), processing may take longer due to banking or system congestion. We send you email confirmation as your withdrawal is processed.

User compliance with local law is a condition of using biru. We operate only where legally permitted and expect all users to verify their own jurisdictional eligibility.

Dispute resolution and contact for legal inquiries on biru

If you have a dispute with biru regarding your account, bets, or withdrawals, contact our support team through the Help Centre in your account menu. Provide details of your issue, and we will investigate and respond. If you are unsure whether biru is available in your jurisdiction or have legal questions about using our platform, contact our support team—they can point you to relevant information or recommend that you consult a qualified legal professional.

For general legal inquiries, you may also reach out via email through the Help Centre. We do not quote specific response times but aim to address jurisdictional and legal questions promptly. If you believe biru is operating illegally in your jurisdiction, you should report this to your local gaming regulator or law-enforcement authority. This legal notice is subject to change without notice; we encourage you to review it periodically. Your continued use of biru after any changes constitutes acceptance of the updated terms.