biru Casino & Sportsbook Terms

When you create an account on biru, you agree to these terms of service. They outline your rights and obligations as a user, our commitments to you, and the rules governing deposits, withdrawals, bets, and disputes. We write these terms in plain language so you understand what to expect from our platform and what we expect from you.

Our terms cover account creation, identity verification, payment methods (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), bet settlement, bonus terms, and how we handle disputes. They also set out jurisdiction limits: our services are available only where local law permits. By using biru, you confirm that you have checked your local gaming laws and that access is permitted in your jurisdiction.

This page summarises our core policy. For the full legal text, contact our support team via the Help Centre.

Account creation and eligibility on biru

To open an account on biru, you must provide a valid email address or phone number, create a password, and agree to these terms. You confirm that you are of legal age to participate in gaming in your jurisdiction and that you have verified local law compliance. We do not knowingly open accounts for users in jurisdictions where gaming is prohibited.

You are responsible for keeping your password confidential. If someone else gains access to your account and places bets or withdraws funds, you must notify us immediately through the Help Centre. We will investigate and, if fraudulent activity is confirmed, work to restore your account. However, we cannot reverse bets once they are settled or refund losses caused by unauthorised but valid transactions.

  • 1
    Provide valid contact informationRegistration

    Email or phone must be correct and belong to you; we use it for account verification and communications

  • 2
    Create a strong passwordSecurity

    Never share your password with anyone; if you lose it, use Password Reset on the login page

  • 3
    Verify jurisdiction complianceLegal

    Check local gaming laws before opening an account; biru operates only in jurisdictions where permitted

  • 4
    Accept these termsAgreement

    By creating an account, you confirm you understand and accept all terms governing biru

Deposits and withdrawals on our biru platform

We accept eight payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, Mandini, local payment, and online payment. All deposits are non-refundable once confirmed—once funds land in your biru account, you cannot reverse the transaction. Deposits carry no fees.

To withdraw, your account must be verified. This requires uploading a photo of your national ID, passport, or driver's license. Verification typically completes within a few hours; during peak periods it may take longer. Once verified, withdrawals return to the same payment method you used for deposit. Withdrawal requests are processed within one to two business days for bank transfers and minutes to one hour for e-wallets. Withdrawals also carry no fees. If a withdrawal fails due to a payment-system error, we will retry or contact you to resolve the issue.

We process all biru transactions through local Indonesian banking and payment rails, so your funds never leave the Indonesian financial system.

biru finance team

Bet settlement and dispute resolution on biru

When you place a bet on biru—whether on Liga 1 football, Piala AFF, badminton, or any other sport—your stake is deducted from your account balance immediately. Once a match or event concludes, we settle your bet and update your balance. If you win, your payout is added. If you lose, the stake is final. Bets cannot be cancelled or withdrawn once confirmed.

If you believe a bet was settled incorrectly, contact our support team through the Help Centre within 48 hours of settlement. Provide your account username, bet ID, and description of the issue. We will review the match result, odds applied, and settlement record, then contact you with our finding. If an error is confirmed, we will correct your balance. If no error is found, the original settlement stands.

Key points about biru terms

  • You must verify your identity before your first withdrawal using a national ID, passport, or driver's license
  • All deposits are non-refundable once confirmed; withdrawals return to your original payment method
  • Bets settle immediately when events conclude; settled bets cannot be reversed
  • Dispute resolution occurs through our Help Centre; contact support within 48 hours of the issue
  • Our services are available only where local law permits; you are responsible for jurisdiction compliance

Bonus and promotion terms on biru

From time to time, biru offers bonuses or promotions. These may include welcome bonuses for new accounts, seasonal promotions during Liga 1 or Piala AFF tournaments, or special offers around Idul Fitri and Idul Adha holidays. Each promotion has specific terms—bonus amount, wagering requirements (how many times you must bet the bonus before withdrawing it), eligible games, and expiry dates. These terms are displayed when you claim a bonus and in your account history.

Bonuses are subject to our discretion and may be withdrawn or modified at any time. If you abuse a bonus—such as by placing offsetting bets to extract the bonus value without true play—we reserve the right to cancel the bonus and withhold associated winnings. All bonus disputes are resolved through our support team; decisions are final once we have reviewed your account activity.

Data protection and account security on biru

All data transmitted between your device and biru's servers is encrypted using SSL protocols. Your password is hashed and never stored in plain text. Payment information is processed through secure third-party gateways and not stored on our servers. Your personal data—name, ID number, contact details—is used only for account verification, payment processing, and legal compliance. We do not sell or share your data with third parties.

You are responsible for protecting your account. Do not share your password, do not log in on shared computers, and do not use obvious passwords. If you suspect a security breach, change your password immediately and contact support. We will monitor your account for unauthorised activity and assist with account recovery if needed.

Jurisdiction notice and service availability for biru

biru operates in jurisdictions where online gaming and sports betting are legally permitted. We do not offer services in regions where such activities are prohibited. By creating an account, you confirm that you have verified that biru is legally available in your location. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions may use our platform; users in prohibited jurisdictions may not.

If you are unsure whether biru is available in your jurisdiction, contact our support team or consult your local gaming authority before registering. If you access biru from a prohibited jurisdiction, we reserve the right to suspend or terminate your account without refund. All funds in your account remain your property, but withdrawal may be delayed pending legal review.

Changes to our biru terms

We may update these terms at any time. If changes are material—such as new fees, changes to payout rules, or new prohibited conduct—we will notify you via email or in-app notice at least 14 days before the change takes effect. Your continued use of biru after the notice period constitutes acceptance of the new terms. If you do not accept changes, you may close your account. For questions about current terms, contact our support team through the Help Centre or email. Our team will clarify any aspect of these terms and our policies.

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